Manufacturer Core Charges
Information for Returning Core Boards
Refundable Manufacturer Core Charges - Instructions for Return
LG, Samsung, Electrolux Frigidaire, Whirlpool Corp. and its’ respective subsidiary Brands Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Estate, Brastemp, Consul, Bauknecht, and Gladiator charge a Refundable Core Charge for some specified control boards, clocks, timers and other electronic parts.
On any purchase where you have paid for a core charge, you may send back the old core part to us and we will promptly refund the core amount (35, 50, 60 etc.) back to your original method of payment. We do not provide return shipping.
WE NOW REQUIRE BOTH, THE ORIGINAL OEM BOX in which the part will be shipped and CORE BOARD RETURNED together in order to issue a CORE REFUND. This applies to the OEM Box that typically has a Green Whirlpool Label or Orange Frigidaire/Electrolux Label on it. We only require the OEM box the board was in, NOT external box used for shipping if one was used. Please do not cover up the green or orange labels on OEM boxes.
Core Board and Box Return Instructions:
Core Return Processing
1756 Tennessee Ave
Cincinnati, OH 45229
1] Please include a note in the core package with your:
a) Order Number
b) Your name
c) Model Number from appliance being repaired
d) Serial Number from appliance being repaired
2] Please advise Tracking Numbers to us, and keep for your records, as items may get lost while in transit with Parcel Services. You will be credited once your core has been received and processed.